隐私政策

Privacy Policy

Last updated: May 12, 2026

This Privacy Policy describes how Lucky Star Hub (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.luckystarhub.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

 

Please read this Privacy Policy carefully.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

 

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

 

In addition to the specific uses set out below, we may use information we collect about you to:

 

  • Communicate with you.

  • Provide, improve, and optimize the Services.

  • Comply with any applicable legal obligations.

  • Enforce any applicable terms of service.

  • Protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain depends on how you interact with our Site.

1. Information We Collect Directly from You:

  • Contact details: Name, address, phone number, and email.

  • Order information: Billing address, shipping address, payment confirmation, and phone number.

  • Account information: Username, password, and security questions.

  • Shopping information: Items viewed, items in cart, reviews, or gift card details.

  • Customer support information: Information included in your communications with us.

2. Information We Collect about Your Usage: We automatically collect "Usage Data" via cookies and pixels, including device info, browser info, IP address, and how you interact with our Site.

3. Information We Obtain from Third Parties: We receive information from vendors like Shopify and payment processors (e.g., credit/debit card billing info) to fulfill your orders.

How We Use Your Personal Information

  • Providing Products and Services: To process payments, fulfill orders, manage your account, and arrange shipping.

  • Marketing and Advertising: To send promotional communications and tailor advertisements. (EEA residents: based on Art. 6 (1) (f) GDPR).

  • Security and Fraud Prevention: To detect and investigate malicious activity.

  • Customer Support: To respond to your inquiries and improve our business relationship.

Cookies

We use Cookies to power and improve our Site (via Shopify). You can manage cookies through your browser, but blocking them may affect site functionality. For more info, see: https://www.shopify.com/legal/cookies.

How We Disclose Personal Information

We may share your info with:

  • Vendors: IT management, payment processing, data analytics, and shipping partners.

  • Business/Marketing Partners: For advertising and promotional activities.

  • Affiliates: Within our corporate group.

  • Legal Compliance: To respond to legal requests or protect rights.

User Generated Content

If you post product reviews (e.g., for our crochet items or accessories), that content will be public. We are not responsible for how others use information you make publicly available.

Children's Data

The Services are not intended for children. We do not knowingly collect personal information from children.

Security and Retention

No security measure is perfect. We retain your info as long as necessary to maintain your account, provide Services, or comply with legal obligations.

Your Rights

Depending on your location (e.g., EEA, UK, or California), you may have the right to:

  • Access, delete, or correct your personal info.

  • Opt-out of "sale" or "sharing" for targeted advertising.

  • Withdraw consent or appeal our decisions. To exercise these rights, please contact us at support@luckystarhub.com.

International Users

Your personal information may be transferred and processed outside of your country (including to staff and third-party providers). We rely on recognized mechanisms like Standard Contractual Clauses for transfers out of Europe.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, please contact us: