物流政策
22At Lucky Star Hub, we are committed to delivering our handmade creations and fashion accessories to you as quickly and efficiently as possible. Please review our shipping policy below for more details.
1. Processing & Shipping Time
Regular Products (Accessories & Ready-to-ship items) Orders are typically dispatched within 48 hours of placement. Delivery times vary depending on your location:
- United States: 7-15 business days
- Canada: 8-15 business days
- United Kingdom: 5-10 business days
- Australia & New Zealand: 6-10 business days
- International: 10-15 business days
Custom Handmade Products (Crochet Dolls & Personalized Items) Our crochet products are carefully handcrafted with love. For custom orders, the dispatch time is subject to the actual production duration.
- We will keep you updated on the production progress via email.
- We will notify you promptly with a tracking number once your unique piece is ready and shipped.
Note: These time frames are estimates. Actual delivery times may vary due to customs clearance or local postal service efficiency.
2. Shipping Rates & Free Shipping
We want to make our products accessible worldwide:
- Free Shipping: We offer FREE Standard Shipping on all orders over $39.
- Standard Shipping: For orders below $39, a standard shipping fee will apply and will be calculated at checkout.
3. Tracking Your Order
Once your order is dispatched, you will receive a confirmation email with a Tracking Number. You can use this number to monitor your package's journey on our website or the carrier’s official site.
4. Recommended Carriers by Region
To ensure a reliable delivery experience, we partner with trusted local carriers:
- United States: USPS / UPS
- Canada: Canada Post
- United Kingdom: Royal Mail
- Australia & NZ: Australia Post / NZ Post
- International: DHL / FedEx / YunExpress
5. Packaging & Damages
We take extra care in packaging our handmade items to ensure they arrive in perfect condition. If your package arrives damaged, please take photos and contact us immediately at support@luckystarhub.com so we can resolve the issue.
6. Holiday Shipping Notice
During peak holiday seasons (e.g., Black Friday, Christmas, Lunar New Year), order processing and delivery times may be longer due to high shipping volumes globally. We recommend placing your orders in advance to ensure they arrive in time for your special occasions.
7. Contact Us
If you have any questions about our shipping policy or need assistance with your order, please feel free to reach out:
- Email: support@luckystarhub.com
- Live Chat: Available on our official website (www.luckystarhub.com)